Job description
About Imagine Holidays:
We want to offer you more than just a holiday. That’s why we’ve created Imagine Holidays - a chance to discover the world in a whole new way with the same level of service and expertise. We’re going to be showcasing our fantastic, new holidays not only by destination but by the type of holiday you want. We specialise in creating competitively priced, unique holiday packages and events in cruise, rail and land holidays both domestically and internationally for discerning customers who seek the best. Additionally, we are currently working with Jessica Mauboy, Guy Sebastian and other celebrities on our exclusive holiday packages. See the video below of the kinds of things we do!
The Role:
Imagine Holidays have an exciting opportunity for talented and experienced service individuals to join us at our Milton office. You won’t just be another Customer Support We continue to strive to deliver excellent service and now require additional talented staff to join the team. Our brand image is incredibly important to us, and we are looking for someone who will play a critical role to ensure our customers receive an exceptional experience.
The Benefits:
- Great salary plus discretionary bonus.
- Discount travel rates for yourself, family and friends to help you achieve your travel goals.
- Opportunities to attend exclusive domestic and international events
- Diverse, vibrant, and multicultural team.
- Supportive team environment who love to laugh but get the job done.
- Learn, develop and grow in a fast paced and rapidly evolving industry with many opportunities to further your career!
Typical Activities:
- Deal directly with customers mainly by telephone and email with the occasional face to face interaction
- Provide detailed travel product knowledge, especially cruise/rail related
- Be proactive in solving customers issues, maintaining high standards of service at all times
- Deliver excellent customer support throughout the customer journey by understanding customer's needs, wants and expectations over the phone and be resourceful to resolve queries.
- Handle and resolve customer complaints, ensuring right compensation level is offered in a quick and effective manner
- Produce accurate admin work to complete any action taken, and ensure all notes are left on customer files are critical to your success.
- Build relationships with suppliers and internal teams to work together in resolving any customer query and be proactive in resolving customers issues, maintaining high standards of service at all times to ensure repeat business with our customers.
Skill Set Required/Desired:
- Call Centre or Contact Centre experienced highly regarded.
- Available for immediate start
- Travel experience highly desirable
- Great attention to detail and computer savvy.
- Able to work extended hours on occasions when required.
- Initiative to work unsupervised and a strong work ethic.
Our Brand:
‘One Life: Life It | Love It | Share It”
“One day…” it’s something we’re all guilty of saying about the things we dream of doing. We procrastinate as life passes us by, but it shouldn’t be this way. The ‘One Life’ ethos is about seizing the moment and living life to the full. It’s what we live and breathe here at Imagine, it’s at the very heart of our company values and the reason we do what we do.
We’re all blessed with One Life, but within it there is literally a world of possibilities just waiting to be explored. It’s our mission to help you discover this amazing world, to inspire you and help you experience as many unforgettable moments as possible, providing memories to cherish forever.
History:
Established in the UK 2011, Imagine Holidays now also have offices in Australia, New Zealand and South Africa. We are not only a Covid survivor, but a Covid thriver! We have come out of the pandemic a stronger business who are rapidly expanding, there is no better time to join!
Please note only suitable candidates will be contacted but we thank you for your interest in Imagine Holidays.
Job Type: Full-time
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Milton, QLD: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call Centre: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Authorisation:
- Australia (Required)
