Job description
At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our <a href="https://reconciliationactionplan.withgoogle.com/">Reconciliation Action Plan</a> for more information.Minimum qualifications:
- 7 years of experience within UX, Human-Computer Interaction, applied research, and/or product research and development.
- Experience with research design utilizing various methods including usability studies, contextual inquiry, and surveys.
- Experience with product research in an end-to-end, usability, or generative setting.
Preferred qualifications:
- Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Psychology, Information Science, or a related field.
- Experience in User Generated Content, social interactions, online communities, review platforms, and/or etc.
- Experience conducting user research to measure products' user experience and interaction.
- Experience conducting mixed methods research, with an understanding of triangulation between qualitative and quantitative methods.
- Product sense and focus on understanding consumer product/market landscape.
- Excellent verbal and written communication skills, including communicating research results in a clear, concise, and compelling way through written reports and presentation.
About the job
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.
Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.
As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.
The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.
User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”
Responsibilities
- Partner closely and align with Engineering, Product Management, Designers, Program Managers, and Senior Researchers to understand where user insights can help the team make the most important decisions.
- Lead and conduct research to strategize across the development cycle, ranging from identifying opportunities to bringing new features (i.e. foundational), developing a new product, and evaluating post-launch to ensure that utility and delight is offered to users (i.e. evaluative).
- Apply a mix of qualitative (e.g., interviews, diary studies) and quantitative (e.g., surveys, insights from product data) methods to analyze user or product data and distill this into written and visual reports (e.g., slide decks, storytelling, etc.).
- Represent user needs through delivering engaging and clear insights, and actionable recommendations to the team, filing bugs, and following up on solving critical user journeys.
